Refund Policy

Thank you for purchasing from TAFANNAN.

We want you to feel confident when purchasing our educational resources. Because our products are primarily digital files that can be accessed or downloaded shortly after purchase, our refund policy differs from that of physical products.

Please read this policy before completing your purchase.

1. Digital Products

Unless otherwise stated on the product page, TAFANNAN products are digital products delivered electronically. No physical item will be shipped.

Because digital products cannot be physically returned once access has been provided, purchases are generally non-refundable after the digital file has been accessed or downloaded, except in the circumstances described below or where a refund is required by applicable law.

2. When a Refund May Be Available

We will review refund requests in the following circumstances:

Duplicate Purchase
If you accidentally purchase the same product more than once, please contact us with your order details. Once the duplicate transaction is verified, the duplicate purchase may be refunded.

Incorrect Product Delivered
If you receive a product different from the one you purchased due to an error on our part, we will provide the correct product. If we are unable to do so, a refund may be issued.

Defective or Inaccessible File
If the purchased file is corrupted, incomplete, or cannot be opened because of a problem with the file itself, please contact us.
We will first attempt to resolve the issue by providing technical assistance, a replacement file, or a new download link. If the problem cannot reasonably be resolved, a refund may be issued.

Other Circumstances Required by Law
Refunds will also be provided where required by applicable consumer protection laws.
Nothing in this policy limits any mandatory rights that you may have under applicable law.

3. Situations That Are Generally Not Eligible for a Refund

Except where required by law, refunds are generally not provided when:

• you change your mind after accessing or downloading the product;

• you decide that you no longer need the resource;

• you purchased the wrong resource without an error on our part;

• the resource does not match a personal preference that was not represented or guaranteed in the product description;

• you do not have the software, device, printer, or technical setup required to use the file;

• colors, dimensions, or print results vary because of printer, screen, paper, or device settings;

• you expected content or features that were not included in the product description;

• you are unable to use the resource because of circumstances unrelated to the digital file itself.

We encourage customers to review the product description, format, intended age or level, preview images, and technical requirements before completing a purchase.

4. Educational Suitability

Age ranges, grade levels, and language levels shown in product descriptions are provided as guidance.

Because learners vary in their abilities, learning needs, and previous experience, dissatisfaction based solely on a resource being easier or more challenging than expected does not normally qualify for a refund, provided the product was accurately described.

If you are unsure whether a resource is suitable before purchasing, you are welcome to contact us.

5. How to Request a Refund or Report a Problem

If you believe your purchase qualifies for assistance or a refund, please contact us at:

Email: tafannan@gmail.com

Please include:

• your name;

• the email address used for the purchase;

• your order or transaction number, if available;

• the name of the product;

• a brief description of the issue.

Screenshots may also be helpful if you are experiencing a technical problem.

We aim to respond to customer inquiries within 2 business days.

6. Approved Refunds

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on the payment provider, card issuer, or financial institution.

TAFANNAN does not control processing times after an approved refund has been submitted to the payment provider.

7. Technical Problems

If you are unable to download or open a purchased resource, please contact us before assuming that the purchase has been lost.

In many cases, download or access issues can be resolved by providing a new link, replacement file, or technical assistance.

We are committed to ensuring that customers receive the digital products they have purchased.

8. Changes to This Policy

TAFANNAN may update this Refund Policy when necessary to reflect changes to our products, payment systems, business practices, or legal requirements.

The latest version will always be published on this page with the date of the most recent update.

9. Contact Us

If you have questions about this Refund Policy or need assistance with a purchase, please contact:

TAFANNAN
Email: tafannan@gmail.com
Website: tafannan.online